Refund policy
All items are made and packaged with care and intention. Due to the nature of our handcrafted and spiritual products, all sales are final.
We do not accept returns or exchanges unless an item arrives damaged or incorrect.
✧ Damages & Order Issues
Please inspect your order upon arrival and contact us within 30 days of delivery if your item is defective, damaged, or incorrect. Include your order number and photos so we can evaluate and make it right.
If approved, we’ll offer a replacement or refund to your original payment method.
✧ Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable service, as we are not responsible for returns lost in transit.
⚠️ Non-Refundable Circumstances
We do not issue refunds for:
Change of mind
Ritual outcomes
Shipping delays or lost packages due to an incorrect address
Sale items or gift cards
🧴 Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
Perishables (herbs, teas, flowers)
Custom or personalized items
Ritual or spiritual goods
If you’re unsure whether your item qualifies, contact us.
💸 Refunds
We’ll notify you once your return is received and inspected. If approved, you’ll be refunded within 10 business days to your original payment method.
Please allow time for your bank or card provider to process the refund.
If 15 business days have passed since approval with no refund, email us at mysticmossmagick@gmail.com.
Thank you for supporting a small, heart-led business rooted in intention and magick.